Asporea offers self-managed and managed update options for hosting clients. Staying on top of WordPress core, theme and plugin updates ensures that your site runs optimally and all client sites remain safe from security threats.
Websites hosted on shared hosting do not operate in isolation. When WordPress core files, plugins, or themes fall behind on updates, they can introduce security and stability risks that affect not only the individual site but also other sites sharing the same hosting environment.
For this reason, Asporea Digital requires that websites on shared hosting are maintained with regular updates as part of responsible hosting and good governance.
To remain hosted on shared hosting with Asporea Digital, websites must be kept reasonably up to date. This includes applying WordPress core updates, plugin updates, and theme updates on a regular basis and ensuring the site remains compatible with the hosting environment.
How this requirement is met is up to the website owner.
Some clients prefer to manage updates independently.
This option is suitable if you are comfortable applying WordPress core updates, updating plugins and themes, and checking site functionality after updates are completed.
Updates should be carried out regularly, at least monthly, and the site must remain secure, stable, and compatible with the hosting environment. Where issues arise due to missed, delayed, or incompatible updates, remediation work may be required and will be billed separately.
Managed Updates is the option where Asporea Digital takes responsibility for keeping your site technically up to date on shared hosting.
This is an ongoing service designed for clients who prefer not to manage updates themselves and want updates handled consistently and carefully.
Updates are applied with care to minimise disruption and maintain compatibility.
Managed Updates is limited to technical maintenance only and does not include:
Any work outside of updates and maintenance is scoped and billed separately.
Managed Updates is charged at $149 per month.
The monthly fee reflects the time, oversight, and responsibility involved in monitoring and applying updates safely on shared hosting. Managed Updates is billed monthly and can be cancelled with notice in line with Asporea Digital’s hosting terms.
Where updates are not managed by the website owner or covered under Managed Updates, issues may arise over time due to outdated or incompatible software.
In these situations, Asporea Digital may need to perform remediation or corrective work on a time and materials basis. This approach is less predictable and typically higher risk and cost than maintaining updates on an ongoing basis.
Maintaining websites to a reasonable standard on shared hosting helps reduce security risks, improve stability, and protect all customers using the same hosting environment.
This approach forms part of Asporea Digital’s responsibility to operate shared hosting in a safe, stable, and fair manner for all clients.
If you are already managing updates yourself, no immediate action may be required.
If you would prefer Asporea Digital to manage updates for you, Managed Updates is available as an ongoing option.
If you are unsure which option currently applies to your site, you are welcome to contact us on 1800 299 411 and we can confirm this with you.
Yes. We are hosting agnostic. If you use Asporea Hosting we can integrate platform security and daily backups without extra cost.
Yes. We take a restore point before every update. For complex sites we recommend a staging site and can set that up if your host does not provide one.
We roll back, investigate and fix within your plan scope. More complex fixes will be quoted for rectification.
We schedule updates overnight where possible and avoid peak trading windows. We recommend staging for WooCommerce and high traffic sites.
Sign up for Care Essentials, complete onboarding, and we start within one business day.
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